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Cancellation Policy

I understand that life can be hectic and you may need to Cancel or Reschedule your appointment, but please understand that if you do with little or no notice

you prevent someone else from taking that time slot.

Therefore, I require 48 hours’ notice to avoid a cancellation fee.

Failure to provide sufficient notice, 48 hours, will result in a 50% charge of your original appointment being issued and this will need to be paid in full prior to any further appointments being booked. 100% charge will be applied if your appointment is cancelled on the day, including cancelling part of you booking. Cancellation or reschedule in December with less than 48 hours will incur 100% charge of the original appointment.

If you simply do not show up to your appointment with no reason/notice, 100% of the booked appointment will be required and no further booking will be taken until this has be paid.

If you arrive more than 15 minutes late for your appointment, it may be cut short so that other people are not inconvenienced or cancelled completely and you will be charged 100% of the booked appointment.

Cancellation fees are required to be paid in full prior to any further appointments being booked. Failure to do so will result in all future appointments not being booked or if already in the system they will be cancelled.

All cancelled, no shows and late arrivals will be monitored and if this is a regular occurrence then I reserve the right to insist on a non-refundable booking fee prior to an appointment being taken and/or you may be removed from the database and no future booking will be allowed.

Booking Fee.

This is NON-REFUNDABLE and will be taken off your total amount on the day. This is transferable ONCE only if more than 48 hours’ notice is given for a reschedule or cancellation.

If less than 48 hours’ notice is given the booking fee will be forfeited and another one will be required, if less than 24 hours’ notice is given the booking fee will be fortified and the remaining balance will be required before another appointment can be booked.

I accept no responsibility for missed appointments due to no reminder message not being sent via the automated system.

By making an appointment with Beauty By Design you agree to pay the cancellation &/or booking fee as required under the notices stated above.

Beauty By Design, 20 New Street, Mold CH7 1NZ 01352 700081

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